Our privacy policy

Thank you for visiting the Rhubique Talents website and reviewing its privacy policy (hereinafter referred to as the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your data and personal information in accordance with it, as applicable.

This privacy policy consists of the following elements:

Privacy Policy Objectives,
Effective Date,
Consent Collection Procedures,
Data Collection Objectives,
Data Processing Purposes,
Collected Personal Information,
Processing Methods Used,
Access and Control Procedures for Personal Information,
Sharing and Reasons for Sharing Personal Information with Third Parties,
Use of Cookies and Similar Technologies,
Retention of Personal Information.

1. Objectives of the Privacy Policy:

Privacy and the protection of personal information are essential to us. Through this Policy, we aim to safeguard this information in accordance with applicable laws.

To ensure this protection, RhUbique Talents commits to collecting, processing, and sharing information that identifies an individual only when the individual has consented, unless permitted or required by law, in which case your consent will not be necessary.

The purpose of the Policy is to inform users of the reasons and how RhUbique Talents, or anyone acting on its behalf, will collect and use their personal information. It is designed to be in clear language to ensure users' informed consent.

For the purposes of this Policy, "personal information" refers to any information about an identifiable person or that allows the identification of a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies a person.

2. Effective date:

This Policy is effective as of November 10, 2023.

3. Consent collection methods:

We commit to obtaining consent before collecting an individual's personal information. Consent can be explicit or implicit and may be provided directly by the person or their authorized representative.

We prefer explicit consent, whether verbal, electronic, or written. However, implicit consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and phone number to get a response to a question is considered implicit consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we want to use personal information for a new purpose, we will describe the intended use and request consent again.

It may not always be possible, especially in the case of a government request, to obtain a person's consent to collect, use, or disclose their personal information. We commit never to disclose this type of information except in compliance with this Policy unless required or permitted by law.

4. Objectives of data collection:

The information collected is in accordance with the purposes and objectives set forth in this privacy policy.

Here are some reasons why we collect your personal information:

To provide products and services: We will collect and process the necessary data and information to fulfill our mission and contractual obligations.
To ensure and improve these products and services: The data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
To develop new products and services as well as for AI: The collected data may be used in a research and development context to offer new products and services to our users, including through advertisements and marketing messages. Additionally, collected and aggregated data may be processed by algorithms using artificial intelligence.
To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allow us to develop and create products and services that are relevant to always better meet your cultural and entertainment expectations, including anticipating adaptation measures for customers requiring them.
To assess the performance of products and services: Data is collected to provide information on the benefits and drawbacks of our products and services to assess and resolve them if necessary, including through surveys. This ensures the quality of our products and services and promotes risk management.
To protect the privacy of our users: The collected data allows us to verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.
To satisfy legal obligations: Data is collected to meet obligations arising from laws, regulations, or international treaties.

5. Personal information collected:

Rhubique Talents may collect personal information in various forms, but only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy or as permitted or required by law.

The collected personal information and its sensitivity may vary depending on the context of interactions between you and Rhubique Talents. Therefore, we prioritize informing you about the nature of the personal information we use.

We protect all collected personal information, including but not limited to:

Name and contact details: First and last name, email address, postal address, phone number, and similar data used to communicate with you.
Identity verification: Passwords, password hints, and other security information used to identify you and access your account.
Demographic data: Information about you, such as age, gender, country, and language of communication.
Payment data: Information needed to process your payments, such as the payment instrument number (e.g., credit card number) and the associated security code.
Subscription data: Information about your subscriptions related to cultural events and newsletters from cultural companies.
Images and sounds: Audiovisual data to ensure the safety of our users, especially at cultural events we organize or host.
Interaction data: Information about your use of websites, platforms, and created tools. This includes data you provide to use the products and data we generate, such as error reports.
- Site visit and usage data: Information about the sites you visit and your usage, including payment and account history.
  - Problem resolution and help data: Data you provide when contacting Rhubique Talents for assistance, including the products you use and other information to help resolve your issue.
  - Interests and preferences: Data about your interests and preferences, such as artists or music styles you attend concerts for, types of exhibitions or cultural events you are interested in, and cities you are willing to travel to for certain cultural events.
  - Content consumption data: Data about multimedia content (e.g., TV, video, music, audio, books, apps, and games) accessed through our products.
  - Search and order data: Search queries and orders you use when using our website.
  - Text, input, and handwriting input data: Textual, input, and handwritten input data, as well as related information.
  - Location data: Data, which may be precise or imprecise, about the location of your device.
  - Other data: Other data provided when using our website, including data from Google Analytics.

6. Purposes of data processing:

Provide our products and services: We use data to operate our products and services, as well as to provide you with rich and interactive experiences.

Improvement of products and/or services: We use data to improve our products, including adding new features or capabilities (Error report when purchasing a ticket or consulting an online program, etc.).

Customization: Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to adapt your experiences based on the data we have about you, such as deductions we make about you and your use of the product, your activities, interests, and location.

Development of products and/or services: We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand the needs of our customers.

Customer support: We use data to diagnose and resolve issues related to products and/or services, restore access to your personal account, provide other support and assistance services.

Contribute to the security and resolution of issues: We use data to contribute to the security and resolution of issues with our products and services. This includes using data to ensure the security of the services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of updates to our products and services. This may include the use of automated systems to detect security issues.

Security: We use data to protect the security of our products and customers. Our security features may prevent the operation of malicious software and inform users of the detection of malicious software on their device or use video surveillance to ensure public safety at events.

Surveys and promotional communications: We use the data we collect to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether or not to receive promotional communications from RhUbique Talents via email, SMS, postal mail, and phone. For more information on managing your contact information, email subscriptions, and promotional communications, see the Access and Control Terms for Your Personal Information section of this Policy.

Relevant offers: RhUbique Talents uses data to provide you with relevant and important information about the products and services offered. We analyze data from different sources to predict information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your interests in shows and offer you new activities that may interest you.

Advertising: RhUbique Talents uses data collected through its interactions with you, some of our products, and third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make ads more relevant.

Business transactions: We use data to process your transactions with us. For example, we process payment information to provide customers with subscriptions to products and use contact information to provide products purchased in our online stores/box office.

Reporting and business operations: We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and report on the performance of our operations.

Protection of rights and property: We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance: We process data to comply with the law. For example, we use our customers' age to make sure we comply with our obligations regarding the privacy of children or to ensure that the customer meets the recommended age for the audience. We also process contact information and identifiers to help customers exercise their data protection rights.

Research: We use data for research purposes, including for scientific and public interest purposes, when permitted by law.

7. Processing methods used:

Rhubique Talents places the utmost importance on the security of personal information and is committed to processing it according to industry standards and norms, only for the purposes for which it is collected as described in this policy or in a specific notice. However, the absolute safeguarding of this information is impossible due to the inherent security limits of transmission over the Internet. Information transmitted to us is ultimately at the user's risk.

8. Access and control of personal information:

Rhubique Talents ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used. You have the right to request access to your personal information for verification and request correction if it is inaccurate. If you believe your personal information is inaccurate or if you want access to your personal information, you can make a request using the contact information provided at the end of this Policy. To the extent possible, we will provide you with timely access to your personal information.

However, for security reasons, we may need to verify your identity. There may be circumstances where we cannot provide access to your personal information, such as when access may lead to the disclosure of another person's personal information, and that person refuses to consent to the disclosure, or when legal restrictions apply. If such a situation arises, we will notify you of the reason we cannot provide access to your personal information. If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.

9. Sharing and reasons for sharing personal information with third parties:

We do not share your personal information with companies, organizations, or individuals outside of RhUbique Talents, except for our authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, as well as in the following cases:

With your consent

For storage in cloud servers, in which case personal information may transit through third-party jurisdictions. Note that we only engage the services of reputable companies with privacy policies.

For external processing needs: We may transmit personal information to other trusted companies or individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to ours, and in compliance with any other appropriate security and confidentiality measures. In particular, we use the services of third-party providers to pool, clean, and analyze data in the cultural sector so that they can enhance this data and develop tools for the benefit of the public or sector stakeholders. To do this, these providers process the provided information in the following way:
- Data is first prepared and classified for use.
- From the prepared data, the provider creates overall statistics that contain general and non-personal information, sometimes combined with data from similar sources. These pooled data are then used to establish overall statistics, such as origin analyses (via postal codes primarily), seasonality analyses, or pricing analyses (shopping cart type).
- This data is then enriched by two different processes. The first is an enrichment using freely accessible third-party data, such as socio-demographic data issued by the Census via postal codes. The second process is called inference enrichment. Inference enrichment, for example, involves deducing that an individual who purchases a ticket at the "under 25" rate is under 25 years old.

For legal reasons: We may disclose personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.

10. Cookies and similar technologies:

RhUbique Talents may use cookies, web beacons, pixel tags, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website, uniquely identifying the ongoing connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, pages of our site you visit, the time and date of your visit, the duration of your visit, and any other statistics.

The cookies used are particularly used to track search history and baskets (e.g., ticket purchases) related to the session to facilitate the user's online browsing experience. It's important to note that enabling the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, giving you the option to accept or reject them.

Please note that our website may contain links or references to third-party sites. This policy ceases to apply upon leaving our website, and RhUbique Talents is not responsible for the collection or processing of personal information by these third parties or through these external sources.

11. Data transfer and storage:

RhUbique Talents retains the collected data for various periods depending on their nature and usefulness in providing our products and services. During the retention period, RhUbique Talents takes physical and technical measures to ensure the security of data containing personal information.

The primary locations where personal information is stored are the cities where RhUbique Talents has offices or facilities and in the cities where Google owns servers containing data collected by RhUbique Talents.

Personal information may be stored outside the country in which you live if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and government authorities and law enforcement agencies in those countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.

RhUbique Talents retains personal information only for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

13. Confidentiality and security measures:

Rhubique Talents implements security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include technical, physical, and administrative controls to secure data. While we strive to protect your personal information, we cannot guarantee its absolute security.

Other Information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date of the last modifications and provide access to archived versions for your review. If the changes are significant, we publish a highlighted notice on our website (including, for some services, through an email notification).

Person in charge of compliance:

For any questions, comments, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Angelo Mannetta

RhUbique Talents inc.

200-5200 boul. des Laurentides,

Laval, Quebec, H7K 2J8

Phone : (514) 707-6761

Email : angelo@rhubique.com